Support & Help Center

Dr. Tunnel is an AI-powered therapy assistant designed to provide compassionate, evidence-based mental health support. It uses advanced AI technology combined with proven therapeutic techniques like CBT and mindfulness to help support your mental wellness journey.

Important: Dr. Tunnel supplements but does not replace professional human therapy or medical treatment.

Simply download the Dr. Tunnel app from the App Store or Google Play, create an account, and start your first conversation. The AI will guide you through an initial introduction and help you understand how to get the most from your sessions.

Dr. Tunnel is free to download and includes a generous usage allowance. We use a healthy usage system with cooldown periods to encourage balanced mental health practices. Future paid features may be introduced with advance notice.

The cooldown system limits the number of messages per session period (typically 5 messages) and resets every 8 hours. This is designed to:

• Encourage reflection between sessions
• Prevent over-dependence on digital support
• Promote balanced mental health practices
• Encourage seeking human support when needed

You can discuss:

• Daily stress and anxiety
• Relationship challenges
• Work or school stress
• Self-esteem and confidence issues
• Mindfulness and coping strategies
• General mental wellness and self-care

Do not use Dr. Tunnel for: Crisis situations, medical diagnosis, or as a replacement for professional therapy.

Your privacy is our top priority:

• All conversations are encrypted in transit and at rest
• We never sell your personal information
• AI processing is done securely through trusted partners
• You can delete your conversations at any time
• We follow HIPAA-level protections for health data

Read our full Privacy Policy for complete details.

Seek immediate professional help if you experience:

• Thoughts of suicide or self-harm
• Plans to harm others
• Severe depression affecting daily functioning
• Symptoms of psychosis (hallucinations, delusions)
• Substance abuse problems
• Eating disorder symptoms
• Severe trauma reactions

Dr. Tunnel is designed to supplement professional care, not replace it.

Dr. Tunnel is an AI assistant with important limitations:

• Cannot diagnose, treat, or cure mental health conditions
• Not equipped for crisis intervention
• Cannot prescribe medication or provide medical advice
• Not a replacement for human therapists or doctors
• May occasionally provide imperfect responses

Always use your best judgment and consult healthcare professionals for serious concerns.

If you receive responses that seem unhelpful, inappropriate, or concerning:

1. Trust your instincts and don't follow advice that doesn't feel right
2. End the conversation and take a break
3. Contact our support team at support@drtunnel.app
4. Consider speaking with a human therapist

We continuously work to improve our AI, and your feedback helps make Dr. Tunnel better.

Try these troubleshooting steps:

1. Force close and restart the app
2. Check for app updates in your app store
3. Restart your device
4. Ensure you have a stable internet connection
5. Clear the app cache (Android) or reinstall (iOS)

If problems persist, contact support@drtunnel.app with details about your device and the issue.

To delete your account:

1. Open the Dr. Tunnel app
2. Go to Settings > Account
3. Select "Delete Account"
4. Confirm your decision

All your data will be permanently deleted within 30 days. You can also email us at support@drtunnel.app to request account deletion.

Yes, you can log into your Dr. Tunnel account on multiple devices. Your conversation history and settings will sync across devices when you're logged in with the same account.